FAQ

Dry Cleaning

Our teams use the very highest quality equipment and industry-leading stain removal products available – but some stains can stump even us. We’ll always try our best and we offer a free re-clean if you’re ever dissatisfied with the quality we provide, but unfortunately we cannot guarantee to remove all stains.
Sometimes we use small stickers to help us track your clothes in our facilities. We keep them discreet and it helps us if you leave them on, but you can take them off if they bother you. They should peel off easily. If you’d like us to remove them for you or if you don’t want them on your clothes at all then that’s not a problem. Just let us know in the special instructions when you place your order.
Your clothes are in safe hands and incidents of damage are extremely rare – but we understand it’s a natural point of concern. That’s why we’re fully insured! In the (very, very) rare event your item is damaged, we’ll reimburse you in accordance with our compensation policy. Please refer to the T&Cs for more details.

Wash, Tumble Dry & Fold

Don’t worry about sorting clothes – we’ll do that for you. All you need to do is make sure you don’t include dry clean items with a Wash, Tumble Dry & Fold order.
Please don’t add silk, leather, fur, velvet or cashmere or any dry clean only items to your Wash, Tumble Dry & Fold order as they aren’t typically suitable for machine washing or tumble drying. Bedding and towelling should also be removed and ordered separately, as such large items can prevent a good quality of cleaning.
There’s no need to weigh your bag, no. All Wash, Tumble Dry & Fold orders are weighed when they reach the facility. You’ll receive a confirmation email afterwards to let you know the final weight.

Your First Order!

Yes, absolutely – just give any extra items to your GetCleanrs Agent. Please note that we cannot add shoe repairs or shoe shining items to your order in this way. Shoe-related items must be ordered specifically, through the app or online.
We aim to collect your clothes, clean them to a professional standard and get them back to you all within 48 hours. If you’d prefer we went a little slower then that’s not a problem – just let us know when you want your clothes back. Some items can take a little longer than 48 hours, however. We currently aim to collect, complete and deliver all shoe repairs and shoe shine orders within 72 hours. If your order contains any shoe-related items then cleaning for all items will take 72 hours to complete.
We cover a wide area of the Illinois, Chicago land, at 10 villages and cities and counting to increase services add add more cities in coming months, the list is quite exhaustive. The quickest way to find out if we cover your area is to download the app or enter your zipcode at www.getcleanrs.com to get the latest information and find dry cleaning prices near you.
Just have your clothes ready! Your Getcleanrs Agent Agent will bring a Getcleanrs bag to place your loose clothes in, so it helps to have them all together. If you’re ordering a Wash, Tumble Dry & Fold then your Getcleanrs Agent will leave you with a reusable bag upon delivery, so you can collect clothes together for future orders.
Terms and Conditions